Refund policy

 

Exchanges and Returns Policy

  • You have 14 days from the date you received your order to return it. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or return.
  • We are only able to offer size exchanges on standard size orders, custom size orders are not exchangeable. If you would like to do a small alteration on your order it may be returned at the client's cost for the noted length or size alteration. If you’d like something in another size, please return the item instead, and purchase the new item separately. If an item is not available in a different size, we will process the exchange as a return.
  • To be eligible for an exchange or return, your item must be unused and in the same condition that you received it, with all original tags and labels attached. It must also be in the original packaging. Returns that do not meet our policy will be sent back.
  • Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.
  • To arrange for an exchange or return, send us an email at sales@larynejefferies.com. Please remember to include your order number in the email. 

  • Customers utilizing the Shop Laryne Jefferies website for garment exchanges or refunds are responsible for covering the associated courier fees. This includes both the collection of the current garment and the delivery of the new garment.

    For local exchanges or refunds, a flat fee of R150.00 will be charged per delivery or collection. For nationwide exchanges or refunds, the applicable fee will be R250.00 per delivery or collection. Please note that these fees are the responsibility of the customer and will be added to the total cost of the transaction.

  • If you are approved, then your exchange or return will be processed. In the case of a refund, a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@larynejefferies.com